@Brow , please check your self serve account. If you see in the overview tab the right data allotment and the account in active status, that would indicate a normal renewal. If you are seeing that, then try the lost phone toggle as suggested. If the account doesn't look right or the lost phone toggle doesn't work, then you need to seek moderator team assistance.
The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
