I've posted before about randomly not receiving any incoming texts for a day and have finally figured out it is not random at all. I have since realized that on the day of a US add-on expiring, I will not receive any incoming texts that day from anybody on any carrier. Outgoing texts work as do outgoing and incoming calls and LTE data. This happens when I am in Canada receiving texts from other Canadians or out-of-country texts.
This has been happening since the US add-ons were introduced every time I've purchased an add-on. I've tried rebooting my phone and using my SIM in another phone but this does not solve the problem.
I also know others in my family have had the exact same issue upon a US add-on expiry so it's not an isolated issue.
Has anyone else experienced this? If you're not receiving incoming texts, check if it's the 10th/last day of a US add-on.
@Moderator_Team I hope you can provide some insight and help on this! Thanks!
Solved! Go to Solution.
Sorry to hear you have not been receiving text messages after coming back from the US
In fact, this is indeed a system glitch our support team is aware of and currently working on to get fixed (one day)! It will usually get self-resolved within 12-24 hours of the add-on expiring.
For faster resolution, you can also send us a private message including your phone & account number and we'll be able to manually fix things instantly!
@MarieHelene_L Thanks for the prompt reply!
Good to know it's a known issue. How long might this take? It's been happening a long time now.
I will definitely PM next time this happens, though, good to know it can be resolved without having to wait the 12-24 hours.