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Pvalerio
Good Citizen / Bon Citoyen

I've purchased 1gb of US Roaming data but I've got no data signal since I arrived in New York

Please advise. I will check this post again later. 

 

Peter

Tags (5)
Jb456
Mayor / Maire

Re: I've purchased 1gb of US Roaming data but I've got no data signal since I arrived in New York

It's two steps to buy an add-on ..log into self serve account and see if you have a balance...

If you do then you have to purchase it now.

 

Guide below ..

 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974

 

If you did both steps...try manually selecting a network..from att to T-Mobile or vice versa.

ShawnC13
Oracle

Re: I've purchased 1gb of US Roaming data but I've got no data signal since I arrived in New York


@Pvalerio wrote:

Please advise. I will check this post again later. 

 

Peter


Can you manually select AT&T or T~Mobile network.  Do you have data roaming turned on in your settings?

Purchasing addons is a two step process.  Here is a great tutorial on how to purchase addons created by @srlawren  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

 

Have you done the two step process


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

gblackma
Mayor / Maire

Re: I've purchased 1gb of US Roaming data but I've got no data signal since I arrived in New York

Peter, sorry to hear about your problem. Did you turn on data? Roaming? On my Samsung phone, I have to turn off WiFi to use data.Dont know why. 


@Pvalerio wrote:

Please advise. I will check this post again later. 

 

Peter


 

LovesToPM
Mayor / Maire

Re: I've purchased 1gb of US Roaming data but I've got no data signal since I arrived in New York


@Pvalerio wrote:

Please advise. I will check this post again later. 

 

Peter


Logon your account and check under "My data and Add-ons". If you see the US Roaming add-on listed there, it is active and is good for 10 days.

 

Read here for some troubeshooting tips: https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

Pvalerio
Good Citizen / Bon Citoyen

Re: I've purchased 1gb of US Roaming data but I've got no data signal since I arrived in New York

US Roaming 1gb data 10 day

 

This is what it says under my ad-ones, and my available funds went down when i purchased them. however, on my phone, i'm connected to T mobile, but instead of 3g/4g etc, it just says LTE and doesn't load anything on the internet

Pvalerio
Good Citizen / Bon Citoyen

Re: I've purchased 1gb of US Roaming data but I've got no data signal since I arrived in New York

US Roaming 1 GB Data (10 day)

US Roaming - 500 MB Data (10-day)

 

This is what it says under my ad-ons, and my available funds went down when i purchased them. however, on my phone, i'm connected to T mobile, but instead of 3g/4g etc, it just says LTE and doesn't load anything on the internet

gblackma
Mayor / Maire

Re: I've purchased 1gb of US Roaming data but I've got no data signal since I arrived in New York

There was similar complaint involving 2 roaming packages purchased for the same period in time. In short, one of the packages had to removed by a moderator before it would work. Maybe that applies here.


@Pvalerio wrote:

US Roaming 1 GB Data (10 day)

US Roaming - 500 MB Data (10-day)

 

This is what it says under my ad-ons, and my available funds went down when i purchased them. however, on my phone, i'm connected to T mobile, but instead of 3g/4g etc, it just says LTE and doesn't load anything on the internet


 

LovesToPM
Mayor / Maire

Re: I've purchased 1gb of US Roaming data but I've got no data signal since I arrived in New York

@Pvalerio 

 

First off, was your APN (for mobile data) already working on your phone while you were in Canada?

 

If yes, don't touch your APN settings. Go to your phone settings and try manually connecting to AT&T (instead of T-Mobile). As mentioned by others, make sure data roaming is enabled on your phone. Does that work better?

 

 

geopublic
Mayor / Maire

Re: I've purchased 1gb of US Roaming data but I've got no data signal since I arrived in New York

@Pvalerio  Make sure

 

  1. Data is turned on
  2. Roaming is turned on
  3. Restart your phone
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