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Great Neighbour / Super Voisin

I purchased US talk but see no confirmation of that ?

hello , I recent ran out of my US talk minutes. I went online to purchased more US talk time (add on)  i found and purchased 1000 minutes of US talk time for $15 dollars.  but i don't see any confirmation of actually having 1000 minutes of US talk time added to my account ?  How do i confirm that ? 

Also, will the unused minutes roll over to the next mount  ? 

 

Thank you 

 

Sam 


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Mayor / Maire

Re: I purchased US talk but see no confirmation of that ?


@Sam15 wrote:

hello , I recent ran out of my US talk minutes. I went online to purchased more US talk time (add on)  i found and purchased 1000 minutes of US talk time for $15 dollars.  but i don't see any confirmation of actually having 1000 minutes of US talk time added to my account ?  How do i confirm that ? 

Also, will the unused minutes roll over to the next mount  ? 

 

Thank you 

 

Sam 


The 1000 minutes of US talk time is for making calls to the US while you are in Canada.

 

Buying an add on is a 2 step process. You added the money to your account. You now have to go back in and purchase the add on in self service.

 

Once you have done that, you should see it listed in Plan and Add-ons in self service.

 

Add-ons roll over each month until consumed.

View solution in original post


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Highlighted
Mayor / Maire

Re: I purchased US talk but see no confirmation of that ?


@Sam15 wrote:

hello , I recent ran out of my US talk minutes. I went online to purchased more US talk time (add on)  i found and purchased 1000 minutes of US talk time for $15 dollars.  but i don't see any confirmation of actually having 1000 minutes of US talk time added to my account ?  How do i confirm that ? 

Also, will the unused minutes roll over to the next mount  ? 

 

Thank you 

 

Sam 


The 1000 minutes of US talk time is for making calls to the US while you are in Canada.

 

Buying an add on is a 2 step process. You added the money to your account. You now have to go back in and purchase the add on in self service.

 

Once you have done that, you should see it listed in Plan and Add-ons in self service.

 

Add-ons roll over each month until consumed.

View solution in original post

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Great Citizen / Super Citoyen

Re: I purchased US talk but see no confirmation of that ?

@Sam15 

 

 

I can understand your frustration with this. If you didn’t receive a confirmation, then it might not have gone through. I would recommend you try again in a few minutes from the link below. Also, any unused minutes/data from an add-on would rollover.

 

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/

 

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