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Great Neighbour / Super Voisin

Data

Why on earth can I NOT buy more than 1GB of data with my plans or even with the data add one!? I’m seriously ready to switch to chatr or even lucky mobile because of this! It is annoying to constantly run out of data 

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Retired Oracle / Oracle Retraité

Re: Data


@taliceson wrote:

Why on earth can I NOT buy more than 1GB of data with my plans or even with the data add one!? I’m seriously ready to switch to chatr or even lucky mobile because of this! It is annoying to constantly run out of data 


You can buy as many 1GB data add-ons packages as you wish. However, to make the purchase the system, first requires you to add the money to your Public Mobile available funds.

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Deputy Mayor / Adjoint au Maire

Re: Data

Hello @taliceson ,

 

It sounds like you need a plan with more data. Maybe change to a higher one for your next renewal.

 

Purchasing an Add-On:

Note that purchasing an add-on is a two step process.

You should be able to use it instantly.

1-First you need to add the $ to your account and

2-then add the add-on to your account.

Don't forget to restart your phone.

*You can make the purchase via self serve account or by calling 611 on your phone.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

 

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Mayor / Maire

Re: Data

What plan are you on? The highest plan (besides Quebec) is $50 for 8 gigs. Or 8.5 gigs with auto-pay.

 

Data add-ons which you can buy as many as you want. Are $15 per gig.

 

 

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Great Neighbour / Super Voisin

Re: Data

I know how to add it I’m just curious as to why public mobile doesn’t have plans like other providers like 45/8gb and so on? The most I can get is 1GB and I can use that on a few hours and it is annoying to have to constantly buy minutes to add only 1 gb 

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Data


@taliceson wrote:

I know how to add it I’m just curious as to why public mobile doesn’t have plans like other providers like 45/8gb and so on? The most I can get is 1GB and I can use that on a few hours and it is annoying to have to constantly buy minutes to add only 1 gb 


PM has a $50 for 8.5MB (with autopay). It sounds like you are looking for more though.

If so, maybe another provider would be better to suit your needs.

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Great Citizen / Super Citoyen

Re: Data

 

Have you tried this plan?50.png

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Model Citizen / Citoyen Modèle

Re: Data


@taliceson wrote:

I know how to add it I’m just curious as to why public mobile doesn’t have plans like other providers like 45/8gb and so on? The most I can get is 1GB and I can use that on a few hours and it is annoying to have to constantly buy minutes to add only 1 gb 


Hi @taliceson it seems like you are very unhappy with Public Mobile plans and add-ons.  We are sorry to see you go, but we wish you well.  Cheers!

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Mayor / Maire

Re: Data


@taliceson wrote:

Why on earth can I NOT buy more than 1GB of data with my plans or even with the data add one!? I’m seriously ready to switch to chatr or even lucky mobile because of this! It is annoying to constantly run out of data 


 

 

Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from from self-serve. You get your data back immediately with plan change.  You can switch to $40 4.5GB, $45 6.5GB or $50 8.5GB plan.
2. If you want to renew the same plan early, you need to create a moderator support ticket using the ? button at the bottom right corner. Moderator wait time is couple hours to 2 days. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $5 200MB data. Expensive option

 

Please note there is no refund of the unused days if you change plan or renew early.

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Mayor / Maire

Re: Data

@taliceson 

You must not be looking in the right place to see the available plans. True, 8.5 Gb is the top end, ... if you are a big user they want you to move up to Koodo or Telus.

 

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