Data not working!

[Patmac]

Suddenly my data isn't working. I have a 5 gb plan that renews on the 11th of each month and according to my phone and my account info have only used a bit over 1 gb. Are there any system issues right now? I'm in Belleville, Ontario.

[faesenj]

My Data is also not working now for 2 hours. My account also reads suspended....

[iqbalmashwani]

my data is not working. found out my account is suspended, although i am on auto pay on renewal. wonder why?

[stonechucker]

@Patmac, if you're on a 90-day plan, your data resets every 90-days.  Not 30-days.

What specific plan are you on?  All data amounts whether for 30-day or 90-day are for the entire cycle, not just 30-day periods.

For some reason, some subscribers do not understand this.  This is the only reason I mention it.

EDIT : Oops.. meant this for a different thread.  I have no idea if you're on a 30 or 90 day plan.  

[Patmac]

Thanks for suggestions. Did a restart and data working again. Nice when it's the simplest fix!

[Anonymous]

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@Patmac wrote:

Suddenly my data isn't working. I have a 5 gb plan that renews on the 11th of each month and according to my phone and my account info have only used a bit over 1 gb. Are there any system issues right now? I'm in Belleville, Ontario.

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Another possibility is that your phone has a consumption meter where it can stop data at a certain point. Remember that this service is 30 days...not a month. Many cell phones have such a thing but they're based on a month.

[Dunkgirl · Accepted solution]

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@Patmac wrote:

Suddenly my data isn't working. I have a 5 gb plan that renews on the 11th of each month and according to my phone and my account info have only used a bit over 1 gb. Are there any system issues right now? I'm in Belleville, Ontario.

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@PatmacTry restarting your phone. If data still does not work disable mobile data, then enable it and confirm your APN settings have not been changed.

[Anonymous]

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@Patmac wrote:

Suddenly my data isn't working. I have a 5 gb plan that renews on the 11th of each month and according to my phone and my account info have only used a bit over 1 gb. Are there any system issues right now? I'm in Belleville, Ontario.

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Maybe you ran out.

If you don't see mention of your data lower down in your overview page then you've used it all.

[missorange]

Did you turn on your data, check this first.