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Great Citizen / Super Citoyen

Re: Another Cruise With Public Mobile


@mimmo wrote:

I have reported this same occurance a couple times.  When on cellular at sea network. No roaming package is needed as calls can be made and received without incurring the 4$/per min fee that is typically charged. Texts will not go through unless a USA texting addon is used.

 

I would be curious about the data if that worked. 


We had no luck making phone calls while at sea, just texting was possible, on our last cruise - Canada/New England this past October. Seems to be no rhyme or reason, but I’ll take it!

Great Citizen / Super Citoyen

Re: Another Cruise With Public Mobile


@mimmo wrote:

I have reported this same occurance a couple times.  When on cellular at sea network. No roaming package is needed as calls can be made and received without incurring the 4$/per min fee that is typically charged. Texts will not go through unless a USA texting addon is used.

 

I would be curious about the data if that worked with a USA data addon


We had the US roaming data/text/talk add on on our way to Hawaii, but data didn’t work at sea for either of us 

Mayor / Maire

Re: Another Cruise With Public Mobile


@Munday wrote:

@mimmo wrote:

I have reported this same occurance a couple times.  When on cellular at sea network. No roaming package is needed as calls can be made and received without incurring the 4$/per min fee that is typically charged. Texts will not go through unless a USA texting addon is used.

 

I would be curious about the data if that worked with a USA data addon


We had the US roaming data/text/talk add on on our way to Hawaii, but data didn’t work at sea for either of us 


Maybe Cellular At Sea is saying "yeah ok you can roam here but nevermind the data!".

Good Citizen / Bon Citoyen

Re: Another Cruise With Public Mobile

Thank you for the review! I wonder if Public Mobile works with US-based airlines that offer in-flight SMS.

Great Neighbour / Super Voisin

Re: Another Cruise With Public Mobile

Good Morning,
 Unfortunately the moment you leave land and go out to sea, your roaming> so long as you do not leave the dock.
 I was a CX care Rep, Retention Specialist, and a trainer for a mobile service provider for quite many years, You would def need a roaming package to accomodate your needs to go out to sea cause as soon as you hit land again in your place of destination outside of Canada, you will automatically start roaming.
 If your on a cruise ship they normally have WiFi on the ship for a daily fee due to this.
 As there is (no towers on the Ocean), Unless you have a Sattelite phone. 
 When going out to sea, the best way to avoid overages would be to go into your settings and turn roaming off or to of course purchase an add on in turn i highly reccommend if you choose to use your cell while abroad from home.

Re: Another Cruise With Public Mobile


@Canadawide79 wrote:

You would def need a roaming package to accomodate your needs to go out to sea cause as soon as you hit land again in your place of destination outside of Canada, you will automatically start roaming.

 As there is (no towers on the Ocean), Unless you have a Sattelite phone. 
 When going out to sea, the best way to avoid overages would be to go into your settings and turn roaming off or to of course purchase an add on in turn i highly reccommend if you choose to use your cell while abroad from home.


Sorry, but none of this applies.

 

Public Mobile does not have any roaming packages other than for the United States.  There is no such thing as cruise ship roaming packages.  From what I know, this is a glitch that is being allowed and some customers have been able to take advantage of it.

 

Customers do not need to disable roaming to avoid overage charges.  Public Mobile does not have overage charges.

Great Citizen / Super Citoyen

Re: Another Cruise With Public Mobile

From whati know about Cellular at sea, it uses the ships satellite system to connect to land and only is available for use once you are something like 10 miles peat from land. Cruise lines are not directly involved in providing Cellular at Sea, you cell phone provider established what extra you will pay if you use it. Presumably the company providing the access on cruise ships is providing details and billing the particular cellular company and then sharing their proceeds with the cruise line. I would assume that Telus gets billed in bulk but PM has no way to recover costs on prepaid service. Terry

Model Citizen / Citoyen Modèle

Re: Another Cruise With Public Mobile


@AE_Collector wrote:

From whati know about Cellular at sea, it uses the ships satellite system to connect to land and only is available for use once you are something like 10 miles peat from land. Cruise lines are not directly involved in providing Cellular at Sea, you cell phone provider established what extra you will pay if you use it. Presumably the company providing the access on cruise ships is providing details and billing the particular cellular company and then sharing their proceeds with the cruise line. I would assume that Telus gets billed in bulk but PM has no way to recover costs on prepaid service. Terry


We are lucky.  This is not really U.S. roaming but it works.  Good thing Public Mobile has no way to backcharge prepaid customers. Why wouldn't Public just disable it?

Great Citizen / Super Citoyen

Re: Another Cruise With Public Mobile

I’m thinking it just isn’t a big enough issue for them to find a way to block it or bill for it.   I don’t know if Cellular at sea normally provides just voice or voice and text. I am fairly certain it doesn’t provide data as that would compete big time with the cruise line selling data packages and it wouldn’t be hard to undercut the cruise lines data package prices all the while using bandwidth on their satellite system.

Model Citizen / Citoyen Modèle

Re: Another Cruise With Public Mobile

You could switch to $10 plan for 2 months to keep your account and you can always change your plan later.