Account closed when I ported out number

[Gbrandon1995]

Hey, I ported out my number today, but it also closed my account immediately once ported. I did not want this to happen. My plan was paid until january 5th. So I should still have my services available with an alternate number until the paid date, or will I receive a prorated refund of unused time?

[iliusfaisal]

The time when you ported your number the older one will be closed and the balance will be gone... there is no way to get it back... 😞

[pmmobile]

@Gbrandon1995 

I believe if someone had a balance in their account and they port out (close acct) they will also lose the funds already in the acct.

[PAULRANG18]

Always best to port out your number at the end date of your plan or you will lose the remaining active days that you paid for. PM is a prepaid carrier and does not offer refunds for any unused plan days.

[geopublic]

@Gbrandon1995  Live and learn.🙂

[ShawnC13]

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@Gbrandon1995 wrote:

Hey, I ported out my number today, but it also closed my account immediately once ported. I did not want this to happen. My plan was paid until january 5th. So I should still have my services available with an alternate number until the paid date, or will I receive a prorated refund of unused time?

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There is no pro-rating with public Mobile as it is pre-paid.  When you port your number out of any mobile carrier it automatically closes the account.  That is one of the downfalls of pre-paid is that if you port out during your current cycle you forfeit any of your remaining plan that was already paid for