iPad Personal Hotspot

[samuelkadolph]

I've got a data only plan for my iPad (Pro 9.7) and I'm trying to set up a hotspot on it but my iPad won't let me. Pressing the "Set up Personal Hotspot" button brings up a dialog that says "To enable Personal Hotspot on this account, contact TELUS". Has anyone encountered this issue and know how to solve it?

[Grahamk]

I too am having trouble setting up a hotspot on my Ipad. Message pops up saying contact Telus. Anyone have a fix? 

[samuelkadolph]

My personal hotspot still doesn't work. So I think my issue was unrelated to the TELUS misconfiguration. I guess I'll have to contact Public Mobile directly.

[Alexo]

i got a call from a Telus tech.

The problem has been confirmed to be a misconfigured rule in their system, and is supposed to have been fixed by now.

I have tested tethering and it works right now, so if you still have a problem, it should be due to something else.

One question remains: why did it take 4 working days to diagnose and fix?

[Alexo]

I am on 3GB/90 days, and it falls for both Android and iPhone.

[edmonch2013]

what is your data plan, I know before(when i use fido)  if your data plan is lower than 1GB, it will not let you enable the hotspot. 

[Rockdaddy22]

I don't believe I've ever changed mine. They might have auto populated when I updated carrier settings, not sure

[bryclops]

It seems to now be working with APN sp.mb.com. Previously it used to be isp.mb.com

[Rockdaddy22]

Exactly, seems unrelated to issues other people are experiencing on android today.

[samuelkadolph]

I'm using sp.mb.com. I've had this problem since I signed up my iPad with Public Mobile so it's unrelated to anyone that's having issues connecting. I have data on my iPad. There's just something wrong with the account or SIM that won't allow tethering.

[Rockdaddy22]

Personal Hotspot
APN sp.mb.com

[Alexo]

Can you post your APN settings?

[Rockdaddy22]

I'm having no issue connecting an iPad to my iPhones hotspot, both on iOS 10.3.3

[Alexo]

Same issue on Android. Both usb tethering and hotspot stopped working today. I urgently need it to connect to work since I'm traveling. @CS_Agent please look into it!

[beetee]

I am having the same problem today too. Phone gets connected fine, but no internet. 

[bryclops]

I seem to be having a problem today as well when I'm trying to do a hotspot to a phone that doesn't have data.  I have had no problems before.

[Samianauman]

Send a msg to mod
https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Public-Mobile-data-plan-and-iPad-comp...

[samuelkadolph]

Unfortunately I've already read that and tried all of the fixes listed. My problem isn't with getting data but seems to be an issue with Public Mobile/the sim in that it shows as tethering is disabled. I've tried reset network settings, changing the APN, and manual network selection: same message.

[Nsk143]

Have a look at this topic hopefully u will solve your issue
https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Public-Mobile-data-plan-and-iPad-comp...