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Mayor / Maire

Re: SIM Not Supported on iphone 6 from Apple store

@call-151
Did you find a place or unlock your iPhone already ?
** I am not a Mod, please do not include any private info in a private message to me.**
Good Citizen / Bon Citoyen

Re: SIM Not Supported on iphone 6 from Apple store

Thank you all for the replies. I ended up calling Apple support asking what's up with selling her a locked phone and the nice lady with a southern US accent explained it in some bafflegab that made no sense. After taking the phone to the Rogers kiosk in the mall (who could not help me) I ended up phoning Robbers and paying the last $50 I will ever spend with them to unlock it.

 

The whole concept of locked phones so frustrating. Imagine having a TV that would only work on Shaw, or a computer monitor that would only work with Lenovo computers? Or Esso selling gas that only works with Chevy cars? It wouldn't be allowed! So rediculous and frustrating. There should be clear warnings on locked phones that you are buying a crippled phone.

 

Anyway, sorry for the rant and thanks again to everyone for the help and suggestions, it seems like a great community here!

 

 

Mayor / Maire

Re: SIM Not Supported on iphone 6 from Apple store

@call-151

Glad phone running and welcome to public mobile if you ever need any help or suggestions we all are here to help each other if I m not then there will be someone else

It's all a monopoly I know it's a long process plus paying extra money phone suppose to be unlocked which provides users freedom to choice and swap carrier (not freedom mobile) as long they are not breaking contract rules 😉
** I am not a Mod, please do not include any private info in a private message to me.**
Great Neighbour / Super Voisin

Re: SIM Not Supported on iphone 6 from Apple store

Did you find the solution? I have same problem with your iphone. I am confuse how to solve it. 


call-151 wrote:

Thank you all for the replies. I ended up calling Apple support asking what's up with selling her a locked phone and the nice lady with a southern US accent explained it in some bafflegab that made no sense. After taking the phone to the Rogers kiosk in the mall (who could not help me) I ended up phoning Robbers and paying the last $50 I will ever spend with them to unlock it.

 

The whole concept of locked phones so frustrating. Imagine having a TV that would only work on Shaw, or a computer monitor that would only work with Lenovo computers? Or Esso selling gas that only works with Chevy cars? It wouldn't be allowed! So rediculous and frustrating. There should be clear warnings on locked phones that you are buying a crippled phone.

 

Anyway, sorry for the rant and thanks again to everyone for the help and suggestions, it seems like a great community here!

 

 


 

Good Citizen / Bon Citoyen

Re: SIM Not Supported on iphone 6 from Apple store

Yes, I did find a solution, unfortunately it was to pay Rogers $50 to unlock the phone.

 

Highlighted
Good Citizen / Bon Citoyen

Re: SIM Not Supported on iphone 6 from Apple store

Hi Camcun g,  I am having the same problem with my daughter's phone.  Bought the PM SIM card, but getting the SIM not supported message on her Iphone 6 which also came as a replacement to a broken phone which we brought in to the IStore to get repaired.   Thought it was locked to Virgin (our previous carrier), but they said they could  not find the IMEI number in their records.  Called Apple support, and was told it was locked to Bell.  Called Bell, and they also could not find record of it and transferred me back to a "Level 3" technical rep at Virgin who has now elevated the case to the "unlock" department.  In the meantime, the transfer has occurred, so the phone has no service; in never/never land.    How did you solve the problem?

 

Thanks

Good Citizen / Bon Citoyen

Re: SIM Not Supported on iphone 6 from Apple store

I wanted to reply to my own message because the situation is resolved.  The SIM not supported message that is received on the Iphone 6 (and on other phones per posts I've read) is misleading.  It makes you doubt the fact that your phone is compatible with Public Mobile.  Well, I am glad to tell everyone that the Iphone 6 is compatible, and the SIM not supported message is a long-winded way of saying - "Your Phone is locked".  All it took was getting the current (or now previous) service provider to unlock the phone, and then the SIM worked fine, so don't get discouraged.

 

Speaking about getting discouraged, the process of getting my daughter's Iphone 6 unlocked was horrible.  She had originally purchased a used Iphone 6 through Kijiji.  After more than a year, the phone started having all sorts of problems, much of it related to the battery taking a very long time to charge, and then quickly loosing its charge, so we brought it in to the Apple Store.  Once the techs opened the phone, seems there were other issues inside which resulted in my daughter getting a brand-new Iphone 6.  That's were the "unlocking" problems began.  The IMEI number of the "new" phone did not match that of the current service provider, so they said they could not unlock the phone.  Checked back with Apple to find-out who the phone was locked to, and they confirmed that the phone was locked to Bell.  Well that was news to me, since our previous service provider was not Bell!.  Based on what the Apple technicien said (as best that I can reiterate it) the "new" phone will take-on the "old" phone's "persona", which originates from the first SIM card put into it.  Here's what I mean:  when we put the Public Mobile SIM in the new phone, it was at the same time as registering with PM port-over the service from the previous provider - bad mistake on my part).  When the PM SIM card did not work, we put the previous service provider's SIM card back in the phone.  But, by then, the phone number was ported-over to PM, so the "guts" of the phone rever back to the previous, previous service provider, which would have been from Bell!  Ah Ha!  Bell mystery solved!  So, next logical step is to contact Bell and have them unlock the phone!  "Sure they said", what is the IMIE number?  When I gave them the new phone's IMEI number, they said sorry, that phone is not part of their inventory, so they can't help me!   Back and forth I went for two days, and about 4 hours of time, with promisses of emails being sent to me to confirm unlocking by previous provider (which I never received).   Finally, Bell was willing to unlock the phone, but I had to show proof that I received that phone from the Apple store with that IMEI number.  The documents from the Apple store confirmed this, and within 5 minutes of me emailing Bell's Prevention Assistance agent (preventionassistance@bell.ca), the phone was unlocked!   All of this to say; don't give-up and try to keep that patience in-check!  And, don't port-over the phone until you are absolutely sure it is unlocked!  

P.S.  I am a newbie here, but would suggest that my response be part of the resolution to the original posting.