cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Mayor / Maire

Re: New Device

@CannonFodder  Regardless of an outstanding balance all phones are to be supplied are not to be locked to the carrier. Even if it was under contract ....more than two years have passed since the legislation has come into effect in December 2017. There is no legal scenario for a mobile provider not to unlock a phone....unless it's a old one that is blacklisted but even that if unblacklisted would have to be unlocked by the provider.

Highlighted
Mayor / Maire

Re: New Device


@darlicious wrote:

@CannonFodder  Regardless of an outstanding balance all phones are to be supplied are not to be locked to the carrier. Even if it was under contract ....more than two years have passed since the legislation has come into effect in December 2017. There is no legal scenario for a mobile provider not to unlock a phone....unless it's a old one that is blacklisted but even that if unblacklisted would have to be unlocked by the provider.


Well sure, new phones are all supposed to be unlocked, but this thread hasn't made it clear how old that phone is, and it seems as though it was previously locked. So, are you saying that what @Jb456  and I were thinking is completely incorrect, i.e. if that phone was locked when originally sold, and there was still some unknown amount to be paid on the phone, the provider would have to provide an unlock code even if the phone itself hasn't been paid for?

Highlighted
Mayor / Maire

Re: New Device

@CannonFodder   Seeing as even if you were locked to a contract prior to December 2017 that contract would now be finished and the device paid for even so a carrier cannot refuse to unlock a device even if it isn't paid for. However if you skipped out on your contract they would still have to unlock it.....but it would be most likely have been blacklisted for that reason.

Highlighted
Mayor / Maire

Re: New Device


@CannonFodder wrote:

@darlicious wrote:

@CannonFodder  Regardless of an outstanding balance all phones are to be supplied are not to be locked to the carrier. Even if it was under contract ....more than two years have passed since the legislation has come into effect in December 2017. There is no legal scenario for a mobile provider not to unlock a phone....unless it's a old one that is blacklisted but even that if unblacklisted would have to be unlocked by the provider.


Well sure, new phones are all supposed to be unlocked, but this thread hasn't made it clear how old that phone is, and it seems as though it was previously locked. So, are you saying that what @Jb456  and I were thinking is completely incorrect, i.e. if that phone was locked when originally sold, and there was still some unknown amount to be paid on the phone, the provider would have to provide an unlock code even if the phone itself hasn't been paid for?


@darlicious  well I don't know if it's all providers. I know someone that recently got a galaxy s7 off Facebook marketplace for really cheap locked to Rogers since the phone came out in 2016. When they called Rogers to get phone unlocked they were told nope sorry the IMEI attached to the phone has a suspended account for non payment. When they went to contact the seller again the FB account was closed. At the end the phone is working now on PM as they bought an unlock code online for like $3.

Highlighted
Mayor / Maire

Re: New Device


@darlicious wrote:

@CannonFodder   Seeing as even if you were locked to a contract prior to December 2017 that contract would now be finished and the device paid for

 

So, there's no such thing as a phone "tab" being longer than 2 yrs.? While I HAVE seen 2 yrs. mentioned A LOT, I have zero idea if any of the providers have sold phones that took longer than that to pay for.

 

even so a carrier cannot refuse to unlock a device even if it isn't paid for. However if you skipped out on your contract they would still have to unlock it

 

Hmmm, didn't know that.... guess @Jb456  didn't either.... 🤔  LOL, and I got ninja'd EVEN in a thread like this! 🙄 

 

.....but it would be most likely have been blacklisted for that reason.


Now THAT makes sense, and seems VERY likely!

Highlighted
Mayor / Maire

Re: New Device

@darlicious  addition to my other post.

 

I should say they didn't push for the unlock. So maybe it was the CS person just saying that and they only spoke to them once. They hung up and bought a code online...before I had a chance to tell them to just try Samsung Canada live chat to get it for free...

 

So maybe it was just a one time deal

Highlighted
Mayor / Maire

Re: New Device

@CannonFodder  there use to be 36 month phone financing plans.

Highlighted
Mayor / Maire

Re: New Device

@CannonFodder  Thats not to say a phone can't still be locked. I can tell you right now that my flip phone that i bought outright in 2014 is still locked to telus. I never bothered to unlock it but will one of these days. You must make the request....and many a CS has made a big deal about why, how when whatever about unlocking it. And an outright no is common because most people dont know their rights....and unless they continued to refuse then you would not bring a case against them to the CCTS. @Jb456  as your friends discovered they took no as the answer and ended up paying to get it unlocked. Had they insisted and quoted the law they would soon have the unlock code for free as legislated.

 

Highlighted
Town Hero / Héro de la Ville

Re: New Device


@darlicious wrote:

@ljdemont  Connecting to iTunes and following the advice already supplied should confirm by Apple that your device is unlocked. If the problem persists use a SIM card from another provider such as bell. Allow it to set up and then insert the pm SIM card. It should the set up for public mobile.


Just to add. iTunes will only give the “Congratulations........” message  “IF” the phone is unlocked. No message equals IS locked.