double payment made in error

[popping]

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@Correna wrote:

No the community did not help. They asked for verification several times which I gave. Then asked to follow a link which expired when I opened it. So I am at the starting point again.

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Moderator wants to make sure that you are the account owner.  

How often did you check your private message?

If over a day(IDK how long), the link may be expired.

1.  You can also enable email notification after receiving a private message at your INBOX if it is not enabled.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save

2.  Reply to moderator private message again to ask for a new verification link again.

[gblackma · Accepted solution]

@Correna PM is prepaid there are no refunds. You can try contacting the moderators and ask for one. If you are lucky enough to get one, it will take around a month to process. So, you may as well leave it for the payment of the next renewal date as @popping suggests. Stay safe. 

[Staliger]

@Correna Contact moderators through the chat bot simon or direct message.

[popping]

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@Correna wrote:

how do I get a refund for a double payment made to my credit card in error?

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Login to your account.

What is the amount of available fund in your account?

If it is amounted to one payment, PM did not use the extra 1 payment and left it in your account to be used on your next renewal date.

You can ask for a refund of the extra payment.  It will take over 1 month.  It may be easier to leave it in your account for next renewal.

If you do not have the extra credit in your account, 

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
1. Tell SIMon what is the issue (important) - "Over payment"
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
7. After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save