My service of plan '$120 per 90 Days' was expeired today. The information like:
Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.
I have set the autopay and it worked all the time, but it failed this quarter end (June 29th), also it failed as I tried to make the payment online manually, errors occurred as below:
Unable to Process Transaction
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged.
Please advise or can you check on your end if anything goes wrong on your end.
Reboot your phone. Is it working? If yes, go to bed all is well.
If no, you will need assistance from the moderators. Click this: message to moderators to send a private message to the moderator's team with your phone number, PIN, and an explanation. Moderator hours are as follows: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). The answer is usually in a few hours, but can take 24.
Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi, or on cellular data.
Hi you need to send a private message for help as it is account related.
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Some good posts/reads:
If it urgent you can go to shell or 7-11 and buy a voucher. This avoids the credit card problem. Topping up should reactivate your service.
You can go to a Walmart and buy a prepaid voucher so you can use that to make your phone active.
I have sent two private message already and did not get replied. Someone said the 7-11 vochour will work, is that true?