cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Lachlan_M
Retraité / Retired

What does account balance mean, and how do I check my account balance?

Your account balance is the amount of credit that is currently available on your account and is not the amount that you owe for your plan renewal. 

The amount of your balance appears on the overview page of your Self Serve page  as shown by the arrow below. 

 

step 8.PNG

Your next payment amount is your monthly plan and add ons, minus the balance that is on your account. 

 

If your balance is greater than your next payment amount, you are not required to make a payment.

Need Help? Let's chat.