Augh! I hate that and I know exactly how you @smcmahon005!
You can use credit cards. You could also buy vouchers....but, it may take 24 to 72 hours for the vouchers to be activated by the store. So, I wouldn't go there, as it is nerve-wracking especially if you spend $120 like I did, and then you wait 72 hours for it be activated. That's $120 not knowing if I scammed by a store who sold me the vouchers. And there are no refunds for these vouchers either!
If you have access to a credit card, this is the best way. The address has to match how the address is showing with your credit card company. The best way to match it is to view a credit card statement and see how the statement is addressed to you. Make sure you type in the address the same as in the statement.
I was having this issue all the time with Public Mobile. And I just found out if you live in an apartment building, we have the option to enter the apartment building or suite number in the box beside the street address. DONT DO THAT!
Why? This is why the system is not accepting out payments. It's the payment system that is not understanding the suite number for whatever reason. The rumor is to not include a # of apartment or condo since the system does not accept them is confirmed.
https://productioncommunity.publicmobile.ca/t5/Paiement-de-votre-service/Re-Impossible-de-faire-un-p...
I input my address as Apt#-Street#, simply because it is the preferred addressing method as advised by Canada Post. And now by Public Mobile. I probably can guarantee you this will now work for you. So, in your address when putting in your address for your credit card.
See my screenshot.
If you are still having issues, you can also try a moderator too. Be advised, at this time, the moderator team is closed for the night.
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