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Good Citizen / Bon Citoyen

Re: How do I register my credit card in Self Serve?

Haw i send email to public mobile

Good Citizen / Bon Citoyen

Re: How do I register/update my credit card in Self Serve?

I cant log in may bi because i dasnt put my account number with chatr in my information please you cant tell haw i send  a message or email in my info

Model Citizen / Citoyen Modèle

Re: How do I register my credit card in Self Serve?


Chahnaz wrote:

Haw i send email to public mobile


Hi @Chahnaz,

 

Please send your email to PM by using this form here: https://publicmobile.ca/en/on/get-help

Good Citizen / Bon Citoyen

Re: How do I register my credit card in Self Serve?

I cant because  when i go to contact us below i have 3 shoice i cant take any one i try the 3 put i cant put next to send a message

Model Citizen / Citoyen Modèle

Re: How do I register my credit card in Self Serve?


Chahnaz wrote:

I cant because  when i go to contact us below i have 3 shoice i cant take any one i try the 3 put i cant put next to send a message


@Chahnaz, what web browser are you using? Works on Chrome here.

Oracle

Re: How do I register my credit card in Self Serve?

@Chahnaz I think you are confused about sending an email to PM. If so, start by clicking here:

 

http://publicmobile.ca/en/on/get-help

 

then click SIM and Activation and Next

 

then click Activation and Next

 

then click "I activated my phone and SIM card more than 24 hours ago" and Next

 

then "I did not receive an error message" and Next

 

then click Email Us and a form will appear.

 

then fill in as much information as you can and  click Send.

 

If this is not what is confusing you please let us know.

 

 


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Good Citizen / Bon Citoyen

Re: How do I register my credit card in Self Serve?

Thx i try to send email like your way and when my service working i tell you thx

Good Citizen / Bon Citoyen

Re: How do I register/update my credit card in Self Serve?

Hi I'm having some problems top up my phone selfserve is not working and 611 is telling me my credit card not a option but I used my credit card already this service is to difficult n complicated shud be able to speak to somebody and not a computer all the time always having problems with this service
Retraité / Retired

Re: How do I register/update my credit card in Self Serve?

@Treavel

 

Sorry to hear about the issue you are having with Self Serve. Can you please tell a little more about the issue your having with your Self Serve account?

 

Another means of contact is through our web forms. Once a web form is submitted an agent will be able to assist you.

 

To access a web form click here: https://publicmobile.ca/en/on/get-help

  • Click on Contact us below
  • Click on Contact us
  • My Account
  • Billing and Payments
  • My account is active
  • I do not know my account balance / amount owing
  • Email Us

Let me know if this works for you?

 

Cheers!

Good Citizen / Bon Citoyen

Re: How do I register/update my credit card in Self Serve?

The interface seems to have changed. For those trying to update their credit card, try this:

Click Payment tab -> Click One Time Payment -> Click Manage credit or Visa Debit card -> Voilà

or this link:


https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/