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Good Citizen / Bon Citoyen

Discrepancy with Billing - charged more than the plan cost

Last month I configured my plan to change from $30 to $25 plan during renewal. However, while verifying the transactions noticed that its been charged $35 instead of $25.

Is this a glitch in the system ? Anyone else encountered any similar issue ?

Note: Account is configured with Auto pay and I didn't made any manual payment during the plan cycle.

P.S: Sent a private message to moderator team

PM_plan_transactions.png

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Oracle

Re: Discrepancy with Billing - charged more than the plan cost


@raknahss wrote:

Last month I configured my plan to change from $30 to $25 plan during renewal. However, while verifying the transactions noticed that its been charged $35 instead of $25.

Is this a glitch in the system ? Anyone else encountered any similar issue ?

Note: Account is configured with Auto pay and I didn't made any manual payment during the plan cycle.

P.S: Sent a private message to moderator team

PM_plan_transactions.png


Are you able to show us a bigger portion of the billing chart?  I am thinking that there will be a $10 "bundle" credit for having the 3 services, talk, text and data


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Good Citizen / Bon Citoyen

Re: Discrepancy with Billing - charged more than the plan cost


@ShawnC13 wrote:

@raknahss wrote:

Last month I configured my plan to change from $30 to $25 plan during renewal. However, while verifying the transactions noticed that its been charged $35 instead of $25.

Is this a glitch in the system ? Anyone else encountered any similar issue ?

Note: Account is configured with Auto pay and I didn't made any manual payment during the plan cycle.

P.S: Sent a private message to moderator team

PM_plan_transactions.png


Are you able to show us a bigger portion of the billing chart?  I am thinking that there will be a $10 "bundle" credit for having the 3 services, talk, text and data


@ShawnC13 
Please find below past transactions.

Based on my understanding, The debit/charges always had 2 entries:

1.

30-day plan/Forfait de 30 jours$10.00

2. another one for data

However, in my case there are 3 entries; 2 debits for 30-day plan

PM_plan_transactions_3months.png

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Mayor / Maire

Re: Discrepancy with Billing - charged more than the plan cost


@raknahss wrote:

Last month I configured my plan to change from $30 to $25 plan during renewal. However, while verifying the transactions noticed that its been charged $35 instead of $25.

Is this a glitch in the system ? Anyone else encountered any similar issue ?

Note: Account is configured with Auto pay and I didn't made any manual payment during the plan cycle.

P.S: Sent a private message to moderator team

PM_plan_transactions.png


@raknahssDefinetely looks like an error and the mods should credit back the extra $10.00. The only other explanation would be that there were two plan changes made on April 30th. One from the $30.00 plan to the $10.00 plan and right after that from the $10.00 to the $25.00.