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Ropergurl75
Good Citizen / Bon Citoyen

Available funds

My plan has been suspended bug my available funds is $10 and my plan is $5. Is there a way to manually push the af through so my plan is not suspended? I've never had this happen before and I've been with pm for over a year.

 

Thanks in advance.

Tags (2)

Accepted Solutions
popping
Oracle

Re: Available funds


@Ropergurl75 wrote:

My plan has been suspended bug my available funds is $10 and my plan is $5. Is there a way to manually push the af through so my plan is not suspended? I've never had this happen before and I've been with pm for over a year.

 

Thanks in advance.


Try add another $5 to your account using your autopay cc.

If failed, update your autopay cc again even if there is no change in cc info.

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

 

If all failed, get a topup voucher to get your phone working ASAP.  Then, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

View solution in original post


All Replies
will13am
Oracle

Re: Available funds

@Ropergurl75 , if your account is suspended, there should be a reactivate button in the overview tab.  If you have enough funds to renew, hitting that button should do it.  BTW, I don't recall there being a $5 plan.  Is it a $15 plan, you have $10 in the account and need another $5 to renew?

popping
Oracle

Re: Available funds


@Ropergurl75 wrote:

My plan has been suspended bug my available funds is $10 and my plan is $5. Is there a way to manually push the af through so my plan is not suspended? I've never had this happen before and I've been with pm for over a year.

 

Thanks in advance.


Try add another $5 to your account using your autopay cc.

If failed, update your autopay cc again even if there is no change in cc info.

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

 

If all failed, get a topup voucher to get your phone working ASAP.  Then, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

View solution in original post

Ropergurl75
Good Citizen / Bon Citoyen

Re: Available funds

It is a $15 plan but I have $10 in rewards. So I only pay $5 monthly. Thanks for the info I will try that right now.

PAULRANG18
Deputy Mayor / Adjoint au Maire

Re: Available funds

Add 5.00 with Autopay registered credit card to cover plan renewal and then reactivate account. If this doesn't work, contact moderators.

geopublic
Mayor / Maire

Re: Available funds


@Ropergurl75 wrote:

My plan has been suspended bug my available funds is $10 and my plan is $5. Is there a way to manually push the af through so my plan is not suspended? I've never had this happen before and I've been with pm for over a year.

 

Thanks in advance.


@Ropergurl75  That means that you are on the $15 and you have $5 in your account are you an the promo $5 off for the next 8 months? If yes, then you need to add $10 via voucher or a credit card payment to get your plan renewed.  Why not enable AutoPay to get another $2 credit every 30 days?

CannonFodder
Mayor / Maire

Re: Available funds


@Ropergurl75 wrote:

It is a $15 plan but I have $10 in rewards. So I only pay $5 monthly. Thanks for the info I will try that right now.


Aaaaand, did you get a positive result?

CannonFodder
Mayor / Maire

Re: Available funds


@geopublic wrote:

@Ropergurl75 wrote:

My plan has been suspended bug my available funds is $10 and my plan is $5. Is there a way to manually push the af through so my plan is not suspended? I've never had this happen before and I've been with pm for over a year.

 

Thanks in advance.


@Ropergurl75  That means that you are on the $15 and you have $5 in your account are you an the promo $5 off for the next 8 months? If yes, then you need to add $10 via voucher or a credit card payment to get your plan renewed.  Why not enable AutoPay to get another $2 credit every 30 days?


I THINK you must've missed the OP's post, two posts above yours?

gblackma
Mayor / Maire

Re: Available funds

@Ropergurl75 , which of the solutions worked for you? Or is the problem still ongoing? Thanks.

turky
Good Citizen / Bon Citoyen

Re: Available funds


@popping wrote:

@Ropergurl75 wrote:

My plan has been suspended bug my available funds is $10 and my plan is $5. Is there a way to manually push the af through so my plan is not suspended? I've never had this happen before and I've been with pm for over a year.

 

Thanks in advance.


Try add another $5 to your account using your autopay cc.

If failed, update your autopay cc again even if there is no change in cc info.

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

 

If all failed, get a topup voucher to get your phone working ASAP.  Then, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.


Where is this "?" at the bottom of the page? I don't see one.

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