Donner mobile

[charlibronwis]

Bonjour aujourd'hui le 05/06/2021 j'ai tenté d'utilisé mon service LTE, mais un message sms me dit que j'ai utiliser 100% de mes donner sur 2 Go........ a votre avis quel est mon problème ?? Merci d'avance pour toute idée pour régler mon problème 

[Lieux]

@charlibronwis  Il faudrait nous donner un peu plus de détails: début de forfait? Vos données ont déjà fonctionné? Est-ce que tout le reste fonctionne? Est-ce que votre compte libre-service indique encore qu’il vous en reste dans la section OPTIONS? Si plus rien n’apparaît c’est que vous les avez toutes utilisées.

[computergeek541]

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@charlibronwis  a écrit :

Bonjour aujourd'hui le 05/06/2021 j'ai tenté d'utilisé mon service LTE, mais un message sms me dit que j'ai utiliser 100% de mes donner sur 2 Go........ a votre avis quel est mon problème ?? Merci d'Cela signifie que selon Public Mobile, vous avez utilisé toutes vos données. Pour le faire fonctionner à nouveau, vous devrez acheter un module complémentaire de données, demander le renouvellement anticipé de votre forfait ou effectuer un changement de forfait (mais il n'y aura aucun remboursement pour le forfait que vous avez déjà).avance pour toute idée pour régler mon problème 

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Cela signifie que selon Public Mobile, vous avez utilisé toutes vos données. Pour le faire fonctionner à nouveau, vous devrez acheter un module complémentaire de données, demander le renouvellement anticipé de votre forfait ou effectuer un changement de forfait (mais il n'y aura aucun remboursement pour le forfait que vous avez déjà).

[darlicious]

@charlibronwis 

If you cannot wait til your plan renews to use your data you have three choices. Depending how long it is until your renewal date will be a deciding factor in what choice you make....

1. Purchase a data add on. $5/200mb or $15/1gb. Data add ons are a one time purchase and remain on your account until completely consumed. If you only need a small amount of data until renewal this may be your best choice. Any data not used by the time of your renewal will roll over and stay unused until you run out of plan data again before your 30 day cycle is finished. It will then supplement your plan data until renewal. Once completely consumed the data add on will disappear from your accounts overview and add ons page.
2. Renew your plan early. If you have less than a week remaining in your current cycle and you used more than your normal amount of data this cycle then this option may be for you. To use this option you must contact the moderators to request that they renew your plan early. You cannot do this yourself. If you are on a grandfathered plan or a specific promotion that changing your plan would cause you to lose the promotion or your grandfathered plan then option #1 and this option (#2) will be your only choices as option #3 could have unintended consequences.
3. Change your plan to a different plan with more data. You can do this within your self serve account by choosing the new plan you desire and choosing "change plan now/immediately".

All options require you to add the necessary funds first before changing plans or purchasing add ons or requesting an early plan renewal. Options #2 and #3 you will lose any remaining days left on your current plan and a new 30 day cycle will begin. Your rewards will not apply until the following 30 day cycle.

Note: Public mobile recently updated the the $35 plan to 3gb w/autopay and the $50 plan to 10.5gb w/autopay. If you decide to wait until your next renewal for your plan data to resume you may want to schedule a "change plan on next renewal" if you are on one of these older plans or if you feel another plan with more data appeals to you.

[Anonymous]

 @darlicious : w/autopay , w / autopay - edited no difference

[charlibronwis]

celui que je voisJe peux pas faire mieux que ça Celui avec le quel j'ai commencer

EDITÉ informations personnelles Lieux

[charlibronwis]

Mais le rounellement mensuel vient d'être fais.......

[darlicious]

@charlibronwis 

You need to remove your last screenshot from your post and your community profile under photos as it shows your phone number. Go to the 3 dots at the top right corner of your post to edit your post and then your profile to delete it from your photos.

[Lieux]

@charlibronwis Si je regarde votre date de renouvellement votre forfait devrait bientôt se renouveler. Pour voir si il reste des données dans notre forfait on peut regarder ici sur la première page ...exemple 11.503/250 Mo.

J’ai retiré votre photo car elle comprenait votre numéro de téléphone. Ici c’est un forum public donc aucune information personnelle par mesure de sécurité.

[darlicious]

@charlibronwis 

I have a feeling your data counter may not have reset upon renewal. To check this go back thru your daily usages pages and add up the two 12 hour blocks daily that your data usage is reported from the first day of your renewal until today. If it does not add up to 1024mb ( 1gb) then you can contact the moderators to have them reset your data/counter.

If you instead find a  large amount of data used in one day that could be another pm glitch that would need further investigation on your part before contacting the moderators.

[charlibronwis]

voici mes activité et sur mon cell 1234

[darlicious]

@charlibronwis 

It would definitely appear as though your plan data did not reset. Contact the moderators to look at your usage and reset your plan data.

[charlibronwis]

je crois qu'il ya un problème 

[charlibronwis]

ok et je fais ça comment ????? il me faudrais de l'aide un peux

[darlicious]

@charlibronwis 

Unfortunately google translate does not work on screenshots but the message you posted has to deal with US roaming add ons? I'm not getting the reference to your issue

[charlibronwis]

voila le message

If a feature is not listed above, it may be fully used and no longer available.

Your limit indicates the total number of minutes/MB available at the time you last purchased a feature.

U.S. roaming options expire after 10 days. All unused data expires with the option. Non-US roaming options do not have an expiration date. You will retain the data and minutes in the feature until you have used them all. Unused plan data expires at the end of the renewal cycle. It does not carry over to the next 30 or 90 day cycle.

Translated with www.DeepL.com/Translator (free version)

[darlicious]

@charlibronwis 

There are two ways ....

Click on the chat bubble at the bottom right corner of your screen and type account specific issue and human and follow the prompts to submit in your ticket.

or

Send a private message ... Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:  

1. Full name and address on pm account. (Or province and postal code for newer accounts.)
2. Email, phone # and pin #.

If you cannot remember your pin # include at least three (if they apply) of the following:

1.  Date of birth (n / a on newer accounts.)
2. Last payment, date, amount, type and last 4 digits.
3. Alternate phone number if any.
4. Security question and answer.
5. Plan amount, any add ons or promos on account.
6. Last 4 digits of sim card.
7. Any rewards in your account.
8. Autopay y / n?
9. Account #.
10. Frequently called / texted phone numbers in the last 30 days.  

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the moderators. Responding promptly will speed up service times.

 Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

  To send a private message to the moderators click below:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Yes your plan data has been completely consumed but that's because you probably had 50mb or less left over from your previous 30 day cycle. Since it did not appear to reset you would still be using plan data from that previous cycle. Which is why you got the text message saying you had reached 100% of your plan data.

[softech]

Quelle est la date de renouvellement de votre plan?

Connectez-vous au libre-service et il vous le dira sur la page d'accueil.

Je comprends que vous avez une capture d'écran du graphique d'utilisation, mais il semble que cela provienne de votre téléphone et qu'il s'agissait d'un graphique d'utilisation mensuel. PM effectue un cycle de 30 jours et la date de début du cycle ne cesse de changer.