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Great Neighbour / Super Voisin

Port number from Koodo prepaid - no response from Moderator_team

I'm new to Public Mobile. I would like to port over my Koodo prepaid number. This cannot be done in self serve, must be a Public Mobile rep.

I've sent 2 private messages to "Moderator_team", but they have not responded yet. Is there anyone else I can contact for this?

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Mayor / Maire

Re: Port number from Koodo prepaid - no response from Moderator_team

@splatapusIt takes them up to 48 hours to respond... so one just have to be patient to save a few bucks.

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Mayor / Maire

Re: Port number from Koodo prepaid - no response from Moderator_team


@splatapus wrote:

I'm new to Public Mobile. I would like to port over my Koodo prepaid number. This cannot be done in self serve, must be a Public Mobile rep.

I've sent 2 private messages to "Moderator_team", but they have not responded yet. Is there anyone else I can contact for this?


@splatapus They will respond. Best to continue to use your Koodo sim until it stops working. Once that happens it means the port has completed and you can start using your PM sim. Be patient it will happen. 🙂

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Good Citizen / Bon Citoyen

Re: Port number from Koodo prepaid - no response from Moderator_team

Make sure you do NOT deactivate your old/existing account with Koodo until after the number gets ported successfully (and you test it).  They are generally unable to port numbers from accounts that have been deactivated. People make this mistake sometimes, anxious to move on from their old carriers, and save money. 

Be patient with the Moderators, they will answer.  Note it can take 24-48 hours depending on when they receive your request.  Make sure to provide them all the info such as old Koodo account #, name, and phone #; as well as new PM account and phone and pin.  This will help speed the process along and they won't have to query you back and forth as much. Hope this helps.