Make sure you do NOT deactivate your old/existing account with Koodo until after the number gets ported successfully (and you test it). They are generally unable to port numbers from accounts that have been deactivated. People make this mistake sometimes, anxious to move on from their old carriers, and save money.
Be patient with the Moderators, they will answer. Note it can take 24-48 hours depending on when they receive your request. Make sure to provide them all the info such as old Koodo account #, name, and phone #; as well as new PM account and phone and pin. This will help speed the process along and they won't have to query you back and forth as much. Hope this helps.
