03-05-2021 04:49 PM - edited 01-05-2022 05:30 PM
Today I had no service....showed "you're offline" for my email and "no internet connection available" for data. Anyone else with this problem?
Thanks in advance.
Solved! Go to Solution.
03-05-2021 05:17 PM
@ajfedinaz wrote:Problem solved as you suggested....turned data off/on and now all good.
Thanks so much.
Hi @ajfedinaz good to hear that your problem is solved. Thank you for coming back and letting us know.
@computergeek541 thanks. I learned something new again.
RosieR
03-05-2021 05:07 PM
Problem solved as you suggested....turned data off/on and now all good.
Thanks so much.
03-05-2021 04:55 PM
@ajfedinaz wrote:Today I had no service....showed "you're offline" for my email and "no internet connection available" for data. Anyone else with this problem?
Thanks in advance.
@ajfedinaz Can you log into your account and see if you still have data available on your overview page, under My Data/Add-ons. If the data line is missing then perhaps you've used it all up and need to purchase $15/1GB to tide you over until renewal or renew to a different plan or same plan which can only be facilitated with moderator's help.
03-05-2021 04:51 PM - edited 03-05-2021 04:53 PM
@ajfedinaz wrote:Today I had no service....showed "you're offline" for my email and "no internet connection available" for data. Anyone else with this problem?
Thanks in advance.
Are you voice and text servcies working? I am assuming that data was working earlier? I If only data isn't working, his type of issue is usally fixed by turning the data off and back on.
03-05-2021 04:51 PM - edited 03-05-2021 04:51 PM
Make sure you have not been sim jacked. Here is the HDI.
https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969
03-05-2021 04:51 PM
@ajfedinaz : Are you still able to log in to your self-serve account? What happens when you dial 611?