My phone shows not registered on network when I try to use it,

[ron59]

That worked.

Thanks

[popping]

---

@ron59 wrote:

I have used the phone for over a year without issue.

My account shows active.

The phone is a Samsung J2 purchased new.

---

Test your PM SIM card on another working phone to determine the source of the issue:

1.  PM issue

2. Phone  hardware issue

[ron59]

I have used the phone for over a year without issue.

My account shows active.

The phone is a Samsung J2 purchased new.

[geopublic · Accepted solution]

@ron59  Power down your device and remove the sim, wait 5 minutes re-insert the sim power up and test again.

[iliketotalk]

@ron59 hi did you just activate an account  is your phone unlocked? if unlocked try a network reset more info please 

[Jb456]

More details please.

Has it ever worked?

What does your account status say when you log into your account? Active or suspended?

While in your account click "change sim card" and see if the last 4 digits of your aim on your account match your sim in your phone.

What is make and model of phone? Is it purchased second hand?