09-16-2020 05:49 PM - edited 01-05-2022 01:14 PM
09-16-2020 06:05 PM
That worked.
Thanks
09-16-2020 06:02 PM
@ron59 wrote:I have used the phone for over a year without issue.
My account shows active.
The phone is a Samsung J2 purchased new.
Test your PM SIM card on another working phone to determine the source of the issue:
1. PM issue
2. Phone hardware issue
09-16-2020 05:57 PM
I have used the phone for over a year without issue.
My account shows active.
The phone is a Samsung J2 purchased new.
09-16-2020 05:54 PM
@ron59 Power down your device and remove the sim, wait 5 minutes re-insert the sim power up and test again.
09-16-2020 05:52 PM
@ron59 hi did you just activate an account is your phone unlocked? if unlocked try a network reset more info please
09-16-2020 05:51 PM - edited 09-16-2020 05:52 PM
More details please.
Has it ever worked?
What does your account status say when you log into your account? Active or suspended?
While in your account click "change sim card" and see if the last 4 digits of your aim on your account match your sim in your phone.
What is make and model of phone? Is it purchased second hand?