Amount owing on bill?

[Timtamarama]

So what do I owe if it say $12 available but also say $3.00 owing? What am I paying? 

[Jb456]

@AE_Collector it sure does. But it should be the correct answer. 🙄

I am going to assume the OPs account looks like the below screenshot which at renewal time only $1 would be owed....

 @gpixel not sure what you're trying to get at!

[gpixel]

because people want a simple answer... not an instruction manual. a lot of users are bilingual surprisingly.

[AE_Collector]

@Jb456 

That gets the solution the vast majority of the time.

AE_Collector

[geopublic]

@Timtamarama  Actually I think you will only get charged $1 on your next renewal because you will also get another $2 off for AutoPay. So $3 - $2 = $1.

[Jb456]

🤷‍♂️ I guess I should have went the easy route for the solution and not actually make a long post explaining everything 🙄🙄

[Jb456]

Are you on auto-pay? And what you wrote sounds like you're on the $15 plan.

Also it sounds like you just joined $2 auto-pay from signup applied to available balance as well as $10 referral reward.

The system always applies credits first to your available balance.

If you look at your account again under rewards do you have another auto-pay reward ($2)??

If you just signed up the first $2 is credited to your account for first 30 days as the system can't deduct at signing up. And next $2 is under auto-pay reward if it does show there.

If so that would be applied to your balance at renewal due date bringing balance to $14 then auto-pay would charge you $1 (if you're on the $15 plan) as you would have $14 in balance and owed $1.. so card would be charged $1 plus province tax.

If nothing else shows under rewards. Then available balance is $12 so it would be $3 plus province tax charged to your card.

Future payments after your second renewal any rewards will be applied to your balance at renewal due date.

Hope this helps you!

[Timtamarama]

Ok that’s what I thought but wanted to make sure 

[Timtamarama]

Yes I am on a $15 plan 

[esjliv · Accepted solution]

Hi @Timtamarama ,

Available $12 Funds is what you do not have to pay come time to renew (kinda of like a credit on your account.

Sounds like you only owe $3.

[cavemantoronto]

@Timtamarama You are on $15 plan. It assumes no rewards on first page. That's for next renewal.