I changed my plan and it said it would change at my next renewal date which was Aug 19. On August 19th it took out the new amount for the new plan but kept me subscribed to my old plan. I paid the extra $12 owing and stayed in the old plan for another month so I could have service. NOW- for this month’s cycle (renewed on Sept 17) they again took the payment for the new plan but kept me on the old plan and say I owe another $12. And I cannot speak to a live person. How do I rectify this? Until I either pay more for a plan I have tried to change twice or my account continues to be suspended (for a second month in a row!) Note: I am subscribed to auto-pay through my credit card.
