cancel
Showing results for 
Search instead for 
Did you mean: 

Plan change

toshya72
Great Neighbour / Super Voisin

I changed my plan and it said it would change at my next renewal date which was Aug 19. On August 19th it took out the new amount for the new plan but kept me subscribed to my old plan. I paid the extra $12 owing and stayed in the old plan for another month so I could have service. NOW- for this month’s cycle (renewed on Sept 17) they again took the payment for the new plan but kept me on the old plan and say I owe another $12. And I cannot speak to a live person. How do I rectify this? Until I either pay more for a plan I have tried to change twice or my account continues to be suspended (for a second month in a row!) Note: I am subscribed to auto-pay through my credit card. 

2 REPLIES 2

AK32
Model Citizen / Citoyen Modèle

That is strange, i changed my plan using the next renewal date not that long ago and it was a seamless switch with no issues. It sounds like something got messed up in the back end and not your fault. I would reach out to a customer service agent here to get it sorted:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Phil_Adelphus
Mayor / Maire

@toshya72   You can open a support ticket at the chat icon bottom right of this page.  If it doesn't work for you then send customer service a private message using this pre-addressed link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Need Help? Let's chat.