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Great Neighbour / Super Voisin

Cellular data set up

Hi

i am having issue to set the data up as a new customer

i have an iPhone 6 

i did:

-settings

- cellular

-cellular data network but I don’t see the long menu where I can enter all the infos. See pic

2792C57C-50E2-460C-8C26-1A28EA3A9058.png

 

It says personnal hotspot but I am not. 

I know the apn is my old one but my point is that I don’t see the full menu. 

🙏 thank you so much for your help


Accepted Solutions
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Mayor / Maire

Re: Cellular data set up

@Troispuces 

Usually with iphones (I have an iphone 6 also), the set up is automatic.  No need to adjust APN Settings.  Does calling and text work?  

 

Might want to try network reset.  Or connect your iPhone to itunes on your computer and follow the instructions.  

View solution in original post


All Replies
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Deputy Mayor / Adjoint au Maire

Re: Cellular data set up

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GR
Mayor / Maire

Re: Cellular data set up

@Troispuces iphone usually sets themselves! Restart it and then try to open something on safari 

Highlighted
Mayor / Maire

Re: Cellular data set up

@Troispuces 

Usually with iphones (I have an iphone 6 also), the set up is automatic.  No need to adjust APN Settings.  Does calling and text work?  

 

Might want to try network reset.  Or connect your iPhone to itunes on your computer and follow the instructions.  

View solution in original post

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Great Neighbour / Super Voisin

Re: Cellular data set up

Thank you but I know this link! What I am saying is that I can’t do step 2 as I don’t see that menu

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Great Neighbour / Super Voisin

Re: Cellular data set up

So Easy lol. Thank you so much!  Can’t believe that it’s not mentioned!! 

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Deputy Mayor / Adjoint au Maire

Re: Cellular data set up

@Troispuces When you go under Settings-->Network Selection, select Automatic to ON. 

If you turn off your wifi and turn on your cellular data, see what happens.

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Great Neighbour / Super Voisin

Re: Cellular data set up

I have this same problem (refer to screenshot at start of thread) but none of these solutions work.

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Good Citizen / Bon Citoyen

Re: Cellular data set up

Try 'Reset Settings' and then restart your phone. I have set up two iphones and it was automatic on both (no need to chagne any settings).