wrong imei number

[tongzhenghuan]

Hi, when I trasfer my number to Public.

I was told by text that the IMEI number is not correct, and my tranfer could not be completed.

Now how can I re-intiative the transfer process?

Thanks.

[CSA_PM]

Hi

I sent you a private message to your created ticket.

[BKNS27]

@tongzhenghuan 

It seems all days there are issues porting from Fizz. It was related to the account number and 0000 in front of the account number.

[tongzhenghuan]

thank you all.

i was transferring my fizz and their account number looks weird (does not have the correct digit). That's y I used IMEI number.

[BKNS27]

@tongzhenghuan 

You need the assistance from a CS_Agent to help you complete the porting of your number.

I would suggest you have the account number from your previous carrier rather than the IMEI for a smoother porting.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[slusagm]

better to use account number

there is a porting assistance team you can call and update them with account number  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote