wrong amount of data?

[Ron55555]

my account shows 150 gb used but the breakdown only shows 3 gigs used

[hTideGnow]

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

call *611 on your phone and check what the recording says

[Chalupa_Batman]

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@Ron55555 wrote:

my account shows 150 gb used but the breakdown only shows 3 gigs used

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Hello @Ron55555 

The Public Mobile website and app are both known to have cache issues. Simply clear your browser cache and restart the browser and try again. Android app cache can be cleared as well. iPhone app needs to be removed reboot the phone and redownload the app. Side note, the amounts are updated twice a day, usually around noon and midnight or shortly after.