why only H+ service?

[Peterjstock]

recently I am only seeing H+ service for my mobile data.
the speed seems adequate (3.4MBPS down) but it seems flaky, not the 5G service I see advertised.

peter

[Peterjstock]

My phone is a Pixel 4a.

And I just (finally) checked settings and changed from G to LTE (recommended) and it is now showing LTE. 

I'll try that for a while.

But it looks more familiar

[Peterjstock]

My speed test was reading Mbps.

[computergeek541]

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@Peterjstock wrote:

recently I am only seeing H+ service for my mobile data.
the speed seems adequate (3.4MBPS down) but it seems flaky, not the 5G service I see advertised.

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While this could be a network issue or a matter of phone compatibilty matter causing the H+ connections, please also check the speed testing website or app on whether it's reporting MBps or Mbps. They are largely different units of measuremetn with 1MB/s being equal to 8Mb/s.

[hTideGnow]

HI @Peterjstock 

H+ is 3G 

you can change Network type to 4G or 5G and it might give you more reliable network.

Again, speed will be same, just a matter of reliability 

But usually the phone is set to Auto , and it usually would choose 4G for you

[dust2dust]

The 3G is all about speed. Not network type. Data can be used on 5G, LTE or HSPA. The speed is what changes. You getting 3.4 on a speed plan that is capped at 3 is pretty good.

[Peterjstock]

but as I said, the speed is adequate when I am not on home wifi. 
it just seems a bit unreliable.

[Peterjstock]

but checking my base account info I see that I am on a "24gb 3 month at 3G" plan.

[dust2dust]

What plan are you on? What is the make and model of your phone? Did you check the settings I suggested?

[Peterjstock]

I just keep paying my bill. nothing else has changed.
and this H+ service is in all different geographic areas - rural and city.

[dust2dust]

Did you get a 5G plan? Is your phone 5G compatible? Did you set the phone networks to 5G? Are you in a 5G coverage area? Is your phone set to the 3G HSPA network?

You might also just be in a weak 5G or LTE area and so the phone drops down to HSPA.