My family of 3 phones is currently in the states doing some geocaching which takes data. we all bought the US data add ons. It logs us on to T-mobile down here. T-mobile sucks big time. The add ons have been a complete waste of money. It only works 1/4 0f the time and when we can log on its horribly slow. I've had to reboot my android phone numerous times just to get it to recognize T-mobile. It looks to me like Public Mobile contracted out to the lowest bidder. we had to buy an expensive sim card to ensure we had some data capability at least. Not a good PR move on Public Mobile for sure.
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@MrSpock- Have you read my many negative comments towards the company? I am most definitely not defending them. The talk add-on is the problematic one for all the reasons we all know. The data (and text) should work just fine on either partner. I suspect this is a reception/area problem.
@MrSpock- Maybe the OP could report back which provider sim they got. Sounds like they've had a lousy experience with T-Mobile where they are so maybe they got AT&T or a related MVNO. They didn't report back with any success of the idea of switching to AT&T with the add-on. I suspect that's all moot now as they have this other service. Also, swapping sims could reset things and clean up problems. I'm not ready to denounce Public over roaming data connectivity just yet.
Talk??...that's not the fault of Public. Maybe they simply shouldn't be selling talk.