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what am I doing wrong?

shadoplay
Great Neighbour / Super Voisin

My family of 3 phones is currently in the states doing some geocaching which takes data.  we all bought the US data add ons.  It logs us on to T-mobile down here.  T-mobile sucks big time.  The add ons have been a complete waste of money.  It only works 1/4 0f the time and when we can log on its horribly slow.  I've had to reboot my android phone numerous times just to get it to recognize T-mobile.  It looks to me like Public Mobile contracted out to the lowest bidder.  we had to buy an expensive sim card to ensure we had some data  capability at least.  Not a good PR move on Public Mobile for sure.

Stan

1 ACCEPTED SOLUTION

Accepted Solutions

MrSpock
Model Citizen / Citoyen Modèle

@shadoplay I agree the add on is terrible I would suggest you contact a csagent for a refund you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

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10 REPLIES 10

dust2dust
Mayor / Maire

Can you try connecting to AT&T? Coverage and reception can always vary everywhere you go whether here or the US.

MrSpock
Model Citizen / Citoyen Modèle

@shadoplay I agree the add on is terrible I would suggest you contact a csagent for a refund you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

Timer
Model Citizen / Citoyen Modèle

@shadoplay 

tried AT&T and rebooting device.

 

or contact support team by  CS_Agent  to remove those Add-ons from 3 account but you need all info for 3 account.

 

@MrSpock- I would disagree here. The OP said they bought data. That shouldn't be a problem.

MrSpock
Model Citizen / Citoyen Modèle

@dust2dust Well it doesn’t seem to be working on three phones and they had to buy a sim so defend public all you want, in my opinion their roaming add on sucks 

@MrSpock- Have you read my many negative comments towards the company? I am most definitely not defending them. The talk add-on is the problematic one for all the reasons we all know. The data (and text) should work just fine on either partner. I suspect this is a reception/area problem.

MrSpock
Model Citizen / Citoyen Modèle

@dust2dust I am not meaning to be argumentative but their  sim they had to buy works for data so what’s wrong with public add on ? There are way to many problems with their U S add on

dust2dust
Mayor / Maire

@MrSpock- Maybe the OP could report back which provider sim they got. Sounds like they've had a lousy experience with T-Mobile where they are so maybe they got AT&T or a related MVNO. They didn't report back with any success of the idea of switching to AT&T with the add-on. I suspect that's all moot now as they have this other service. Also, swapping sims could reset things and clean up problems. I'm not ready to denounce Public over roaming data connectivity just yet.

Talk??...that's not the fault of Public. Maybe they simply shouldn't be selling talk.

MrSpock
Model Citizen / Citoyen Modèle

@dust2dust Like I said I don’t mean to argue with you it’s just my opinion the add on sucks