we switched a freid to public and she gets no internet

[mh1983]

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@kg3 wrote:

Friend used The Community to solve the problem herself.

Thanks to all who replied.

Keith

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Glad to hear. Care to share the outcome in case it might help someone else in the same boat?

[Jb456]

@kg3  that's what this forum is all about 🤗 You're welcome!

[kg3]

Friend used The Community to solve the problem herself.

Thanks to all who replied.

Keith

[mh1983]

We need way more detail (phone? plan? self service account status?) before we can help you.

[popping]

@kg3 

In order to get data working, the APN settings must be correct and enable mobile on phone.

Restart phone with PM SIM Card inserted to let phone to configure the APN settings automatically.  If restart doses not setup the APN correctly, manually configure the APN as suggested above.

If you friend has a LG phone, do a network reset after changing provider before data working again.

[LoreckAvery]

What phone? What plan? Is cellular data on on the phone?

[metropublic]

@kg3  What is the make and model of their phone?

[Jb456]

Is it an android phone? What kind of phone do they have? What plan are they on?.

Check the APN settings. Add a new apn.

 

Save and reboot. 

If they don't work try these.