verify

[aj15]

how should i verify that i am the owner to read my inbox messege

[CountyDownIeUk]

Do you mean this?

Put in the email you used and save...then respond to email verification. 

[aj15]

thanks

[softech]

@aj15   You have to reply the message CS agent sent you (the one with the validation link) , tell them what happened and they might validate you via messaging with you instead

[aj15]

yes i clicked the envelope it had an authentication link which i failed to verify in 4 attempts and now its locked i cant even read my messege from customer service

[Outdoorsman]

hi if you meen your community inbox (the little envelope top right corner) you just click on it and open the message

[aj15]

i was using but unfortunately my account is locked

[softech]

@aj15   Your My Account is locked?  did you try to use Reset Password option there to try reset the password?  Try that first

If still fails, open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[softech]

---

@aj15 wrote:

how should i verify that i am the owner to read my inbox messege

---

@aj15   What do you meant by that?  you are logged on as "aj15" in this Community, the inbox is for "aj15". 

If you want to make sure it linked to  your PM My Account properly, please use the same email address on both your Self-Server My Account and the Community here

[aj15]

my account is locked