@AnnaJo wrote:
Yes, I ported my number with eSIM yesterday from another cell provider. I’ve received texts, but not group texts. I’m not sure about calls.
hi @AnnaJo
you should check if you are receiving inbound calls as that will confirm what issue you are having.
But i think your porting request was not completed and you need to get that sorted out first
So, did you get a text from the old carrier, did you reply Yes within 90 mins?
and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.
And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
