user is no longer in Canada. How can I cancel automatic payments?

[Pro1]

I purchased an esim and a plan for a relative who was visiting from abroad. I completely forgot to cancel the automatic payment before my relative left the country. So now I am unable to get into the account to cancel the subscription because of the two-factor authentication. Please help. 

[Pro1]

I will try that solution. Thanks. 

[Pro1]

Unfortunately I don’t remember their security pin. 

[BKNS27]

@Pro1 

If you remember their registered number and security PIN. Dial 1-855-4PUBLIC and you can disable AutoPay. After 90 days, the account will be closed, SIM rendered useless and number will be lost.

[Dunkman]

@Pro1 

Since it is a relatively new activation with eSIM, the account should be signed up with everSafe Login.  You can resend the code to the email address associated with account.  Then turn off pre-authorized payments.  Once account is suspended over 90 days, the account will be permanently closed.