urgent please help me

[jellypatel1998]

i can not  receive any phone calls and text messages please this is big issue help me 

[CS_Agent]

@jellypatel1998, I'm sorry to read about your service issue. I just sent you a private message, please check your inbox.

Best.

Aïssata

[Korade]

Have you checked whether your account has successfully been topped up with sufficient funds to cover your plan on a renewal date?

Public Mobile is a prepaid service, so without that payment in your account and no autoload, you will be without service. Best of luck.

[natyd]

Resetting the network connection or restarting the device may help. Your device should be connected to the wireless network when Public Moblie appears next to the signal strength bar.

[ShawnC13]

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@jellypatel1998 wrote:

i can not  receive any phone calls and text messages please this is big issue help me 

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Can you give us a bit more detail?  Have you just recently ported in a number from another provider?  If this is the case it can take up to around 4 hours to fully complete.  If you haven't just ported in a number and all of a sudden you can't receive calls or texts you will need to message a mod. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

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