unregisterecd sim card

[izzystrucking]

got new sim card activated it now unregistered sim card message sim not working in any phonei have on public mobile but other sims work on this phone

[CannonFodder]

Only came back to this thread because my post got bravo'd, and get to see it's yet another thread where the OP never returns..... always makes me wonder if the issue got resolved, or they gave up and went with another provider..... 🤔 

[XionBunny]

Always be thorough with information on the issue you have, it's helpful even post screenshots if you can, with no sensitive information included of course.

[CannonFodder]

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@geopublic wrote:

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@izzystrucking  Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.

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Based on what the OP said, it doesn't SEEM like it would be a locked phone, although the OP could elaborate a bit more, since the details were a bit scarce.....

[kselmak]

Can you login to your selfserve and see the status?

Did you restart the phone with sim in it?

Do you have access to telus/Koodo phone to test

[geopublic]

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@izzystrucking wrote:

got new sim card activated it now unregistered sim card message sim not working in any phonei have on public mobile but other sims work on this phone

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@izzystrucking  Your phone might be locked to the previous provider. You must get it unlocked from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

[CannonFodder]

@izzystrucking  Does the phone do ANYTHING with that SIM in it, or do you JUST get that message in any of the phones you've tried it in?

You said "other SIMs work in that phone"..... did you mean other PM SIMs?

Have you checked the account associated with that SIM, online, to see if it shows up as "activated"?

[gblackma]

@izzystrucking IS your phone unlocked ? Did you recently port your number ? From the provider and SIM that still works in the phone? If you did, your port is still completing itself.  Give it time to do so.

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@izzystrucking wrote:

got new sim card activated it now unregistered sim card message sim not working in any phonei have on public mobile but other sims work on this phone

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