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[Zezima]

A solution for this for me since my previous service cut off and I couldn't call in was to go into my cellular settings, turn off my old carrier service and activate my ESIM. As soon as I turned it on (it was off by default after getting notification that ESIM port failed) it worked. No issues so far! Thanks

[softech]

@Zezima 

Sent!

[Zezima]

Hi there, can you message me the number as well? I used my IMEI instead of account number and encountered the same issue.

Thanks

[softech · Accepted solution]

@illy 

did you provided PM the IMEI instead of the account number with your old carrier??  Please update them with the account number instead

There is a number to call to talk to live support and update the missing info.  They can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed