I'm unable to top-up my mom's account since this morning; she normally pays 22$. The current balance on her account IS 22$; fine I'm trying to add another 10$ to make sure it's not a situation of missing funds. Now the bloody system is telling :"we're unable to process you request at this time, ask the Community for assictance". WTF!!!!!!!!!! Since they closed the call center for old-timers like my mom the service is getting **bleep**tier every passing day. She use the phone solely for medical reasons, if because of this BS she missed her chemo treatment I WILL GO BALLISTIC.
maybe it's time to start rally the people for a class action lawsuit againts PM/Telus; until you touch they money they will continue to misbehave.
I know it sucks, but just go to recharge.com and try to add a little more, it ends up costing about $0.04 extra per $50 or so but its worth it. I have used it on numerous occasions for accounts I handle when the payment system fails (somewhat common sigh) otherwise you will have to try and contact the mods if you cant do it
I can understand your frustration, your mom getting chemo therapy is a real priority and its scary to think she could possibly miss it over a phone service issue.
I'm unable to top-up my mom's account since this morning; she normally pays 22$. The current balance on her account IS 22$; fine I'm trying to add another 10$ to make sure it's not a situation of missing funds. Now the bloody system is telling :"we're unable to process you request at this time, ask the Community for assictance". WTF!!!!!!!!!! Since they closed the call center for old-timers like my mom the service is getting **bleep**tier every passing day. She use the phone solely for medical reasons, if because of this BS she missed her chemo treatment I WILL GO BALLISTIC.
maybe it's time to start rally the people for a class action lawsuit againts PM/Telus; until you touch they money they will continue to misbehave.
I'm unable to top-up my mom's account since this morning; she normally pays 22$. The current balance on her account IS 22$; fine I'm trying to add another 10$ to make sure it's not a situation of missing funds. Now the bloody system is telling :"we're unable to process you request at this time, ask the Community for assictance". WTF!!!!!!!!!! Since they closed the call center for old-timers like my mom the service is getting **bleep**tier every passing day. She use the phone solely for medical reasons, if because of this BS she missed her chemo treatment I WILL GO BALLISTIC.
maybe it's time to start rally the people for a class action lawsuit againts PM/Telus; until you touch they money they will continue to misbehave.
Before pulling out the ICBM's...is the service working? If so then your balance will cover the next renewal. If not then try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. See what happens.
