unable to make or receive phone calls after reactivating phone plan.

[Cherlynn]

I have tried rebooting my phone; made sure that Public Mobile was listed in the Settings; and made sure that my SIM card was working.  I now need Customer Support asap.

[ShawnC13]

---

@Timer wrote:

@Cherlynn 

turn off device and take out SIM card and reinsert back on or tried SIM in other device

or contact support team by  CS_Agent 

---

@Timer, the OP mentioned they did this already.  Please pay attention to what the people are asking and saying they have done.  

[dust2dust]

@darlicious- No, the company has failed the OP with their lousy service.

[MrSpock]

@darlicious I understand your frustration sometimes we have to walk away for a bit and not take this place so serious 🤗 

[darlicious]

@MrSpock 

It hasn't for the OP so why smile? I smile with a job well done.....we have failed the OP today. I'm not smiling.

[darlicious]

😛

[dust2dust]

I'd say you've done all you can and got poor service and made your own choices to move on. How stuck are you on keeping your number since you now have a new provider?

For the lack of service and if you're not stuck on your number then I'd get the credit card issuer to do a chargeback on just the Public charges (nothing else). That way you get your money back and you walk away monetarily whole but abandoning your number and account.

[softech]

@Cherlynn check if you have any money in Available Fund:

https://selfserve.publicmobile.ca/en/account/overview

also, check the Payment history and see it shows the multiple changes on different days (3 charges??)   and how they use the fund.  If you don't mind , post screenshot of it.

[RossN]

 it seems you have done what you can sounds like poor customer service send a private message and give them your ticket number,ask them to escalate it 

you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[will13am]

@Cherlynn , sorry to hear about your difficulties with this service.  This is a public forum where customers help other customers with non account related matters.  Apart from sharing your problems with the service, there is little other customers can do to help with resolving your account issues.  I hope that you are able to come to an acceptable resolution with the CSAs.  

[Timer]

@Cherlynn 

turn off device and take out SIM card and reinsert back on or tried SIM in other device

or contact support team by  CS_Agent 

[Cherlynn]

On July 21st, I was charged for the plan less a loyalty discount. 

On July 22nd/23rd, Public Mobile inactivated my plan, which I learned when my phone told me that my plan was not accessible and that I should reactivate it. - So, I did this.

Still no service.  This time, my phone told me that I didn;t have any available minutes, which is strange since I selected an Unlimited plan. 

On July 23rd, Public Mobile charged me for another month without any loyalty discount. - STILL NO AVAILABLE SERVICE ON MY PHONE.

SIMon couldn't help, so a ticket was issued.  I chatted on-line, to no avail, during which time, I rebooted, tried to make phone calls etc.  After a lengthy chat and many reboots, the tech said he would pass the problem to the Tech Support team to resolve and they would call or email me within 24 hours.  This didn't happen! 

NO SERVICE

NO CONTACT

Needing a phone for my own safety, I had no option but to go with a different provider.

Voila!  I now have a phone but Public Mobile has charged me for 2 months service of which I have not even received 1 minute.

I have requested help from SIMon again regarding the unfounded charges, and was told that a ticket has been submitted.  I'm still waiting!

[hTideGnow]

HI @Cherlynn   try to use Incognito mode to confirm what is showing on the account status

and please reboot once more time

To open ticket with CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN · Accepted solution]

@Cherlynn 

 contact a cs agent 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply