unable to login in self serve

[lyndajohnston]

hi

i have tried to create a self serve account. thanks

[Anonymous]

 @lyndajohnston 

[popping]

@lyndajohnston 

If you was assigned with a temporary number, your porting request was not started yet.  If you have a Koodo prepaid number, you need moderator assistant to port your number to PM.

If you activated your account online, your self-serve account was already created.  Try login using your email address and password provided by you to login.

[geopublic]

@lyndajohnston

Identity theft Alert: Edit your post and remove your personal ASAP for your own protection. This is a public forum and you are at risk!!

Try using the temporary number when registering for selfserve to see if it works. If not, then you need to message the @CS_Agent  and ask for help. 

To message a Moderator here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[Jb456]

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@lyndajohnston wrote:

i tried that but no luck

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@lyndajohnston  you really need to edit first post and delete your personal information. Follow instructions on my first post.

contact moderators for assistance. Two ways to reach them.

Or private message them at link below.

         CLICK ME 

at same time very important ask them to change your pin since you posted it publicly

[scorpio17]

Please remove your personal information!

Try to create account using your temporal number.

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@lyndajohnston wrote:

hi

i have tried to create a self serve account. at the screen where it asks me my cell phone number i entered xxxxxxxxxx to get a verification code it gives an error saying either the account is already created or i have enter an invalid number.  The phone number was a port from koodo and during the activation process i was assigned a temporary number which was xxxxxxxxxx. The 4 digit pin on the account is xxxx.  the activation number is xxxxxx.  Please advise a solution so i can create my online self serve account.

thanks

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[lyndajohnston]

i tried that but no luck

[Anonymous]

 @lyndajohnston 

If you put back your Koodo SIM, does it still work? Maybe the port is in trouble. Was that Koodo prepaid or postpaid? If prepaid then you'll need moderator assistance.

[gblackma]

@lyndajohnston please use the 3 dots at the side of the post to edit it and remove your personal content. This is a public forum. Did you create a self service account using your temporary number?  Thanks,

[Triguy]

You should remove your personal info as this is a public forum by clicking on the 3 dots.

[Jb456]

First please click the 3 dots on right side of your post and edit the post to delete your personal information (phone number, 4 digit pin and account number)

..as it's visible for the public to see.