12-01-2020 03:54 PM - edited 01-05-2022 05:36 PM
hi I was in the middle of a conversation with my daughter a few minutes ago when a voice cut in saying please enter your password she couldn't here it or me for a moment and then it happened again a few moments later she had to call back I would add that it is a bit stormy here today if that has anything to do with it any ideas?also what password would the "voice " be asking for?
12-01-2020 04:39 PM - edited 12-01-2020 04:40 PM
@metropublic wrote:
@Gunner123 wrote:hi I was in the middle of a conversation with my daughter a few minutes ago when a voice cut in saying please enter your password she couldn't here it or me for a moment and then it happened again a few moments later she had to call back I would add that it is a bit stormy here today if that has anything to do with it any ideas?also what password would the "voice " be asking for?
@Gunner123 What dialer do you use for calls? Is the device's built in app or other?. Do you use a VOIP app?
@metropublic hi just the regular dialer that came with the phone also if it makes a difference she called me🤔 also no voip
12-01-2020 04:35 PM
@Gunner123 wrote:hi I was in the middle of a conversation with my daughter a few minutes ago when a voice cut in saying please enter your password she couldn't here it or me for a moment and then it happened again a few moments later she had to call back I would add that it is a bit stormy here today if that has anything to do with it any ideas?also what password would the "voice " be asking for?
@Gunner123 What dialer do you use for calls? Is the device's built in app or other?. Do you use a VOIP app?
12-01-2020 04:12 PM
@kb_mv thanks I may do that if it happens again
12-01-2020 04:09 PM
@Gunner123 wrote:
@ShawnC13 wrote:
@Gunner123 wrote:
@ShawnC13 wrote:
@Gunner123 wrote:hi I was in the middle of a conversation with my daughter a few minutes ago when a voice cut in saying please enter your password she couldn't here it or me for a moment and then it happened again a few moments later she had to call back I would add that it is a bit stormy here today if that has anything to do with it any ideas?also what password would the "voice " be asking for?
Have never heard of this before. Are you on a limited minute plan? If so which one?
@ShawnC13 yes the 15 dollar plan but we both have plenty of minutes
Sorry, I am totally stumped on this one as I haven't heard of this happening to others. Anyone else here about this?!?!?!?
@ShawnC13 yes you and me both lol I looked in the help section before I posted and didn't see anything but thank you for your reply
@Gunner123 , @ShawnC13 I think this is worthy of contacting a moderator. I have never hear of this either. For @Gunner123 you can contact the moderators one of 2 ways. Open a ticket through the automated ticketing system (SIMON) at the following link;
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
or you can contact them through direct messaging at the following link (note this way may take longer for a response);
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.
12-01-2020 04:07 PM
@ShawnC13 wrote:
@Gunner123 wrote:
@ShawnC13 wrote:
@Gunner123 wrote:hi I was in the middle of a conversation with my daughter a few minutes ago when a voice cut in saying please enter your password she couldn't here it or me for a moment and then it happened again a few moments later she had to call back I would add that it is a bit stormy here today if that has anything to do with it any ideas?also what password would the "voice " be asking for?
Have never heard of this before. Are you on a limited minute plan? If so which one?
@ShawnC13 yes the 15 dollar plan but we both have plenty of minutes
Sorry, I am totally stumped on this one as I haven't heard of this happening to others. Anyone else here about this?!?!?!?
@ShawnC13 yes you and me both lol I looked in the help section before I posted and didn't see anything but thank you for your reply
12-01-2020 04:03 PM
@Gunner123 wrote:
@ShawnC13 wrote:
@Gunner123 wrote:hi I was in the middle of a conversation with my daughter a few minutes ago when a voice cut in saying please enter your password she couldn't here it or me for a moment and then it happened again a few moments later she had to call back I would add that it is a bit stormy here today if that has anything to do with it any ideas?also what password would the "voice " be asking for?
Have never heard of this before. Are you on a limited minute plan? If so which one?
@ShawnC13 yes the 15 dollar plan but we both have plenty of minutes
Sorry, I am totally stumped on this one as I haven't heard of this happening to others. Anyone else here about this?!?!?!?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
12-01-2020 03:59 PM
@ShawnC13 wrote:
@Gunner123 wrote:hi I was in the middle of a conversation with my daughter a few minutes ago when a voice cut in saying please enter your password she couldn't here it or me for a moment and then it happened again a few moments later she had to call back I would add that it is a bit stormy here today if that has anything to do with it any ideas?also what password would the "voice " be asking for?
Have never heard of this before. Are you on a limited minute plan? If so which one?
@ShawnC13 yes the 15 dollar plan but we both have plenty of minutes
12-01-2020 03:57 PM
@Gunner123 wrote:hi I was in the middle of a conversation with my daughter a few minutes ago when a voice cut in saying please enter your password she couldn't here it or me for a moment and then it happened again a few moments later she had to call back I would add that it is a bit stormy here today if that has anything to do with it any ideas?also what password would the "voice " be asking for?
Have never heard of this before. Are you on a limited minute plan? If so which one?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *