transferred from CTExel but input the wrong number

[jiangchao0116]

I have just transferred from CTExel, but I type wrong phone number and right account number. When the SIM card was activated, I get the wrong number. What can I do to get back the right number?

Thanks a lot for your help!

[popping]

@jiangchao0116 

How many phone numbers are in your CTExel account?

If more than one number, the plan related to that number will be canceled.

You should call CTExel to stop releasing that number to PM.

Then, create a support ticket to ask moderator to port the correct number using the Chat button at the bottom right corner of this page.

[JoyLuck]

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@jiangchao0116 wrote:

I have just transferred from CTExel, but I type wrong phone number and right account number. When the SIM card was activated, I get the wrong number. What can I do to get back the right number?

Thanks a lot for your help!

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Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.