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Cole19 · ‎03-07-2023

I cancelled my virgin mobile account and then tried to activate my public mobile with my virgin mobile number but my phone is not working. Do i need a new phone number or can I still use the virgin mobile number?

HALIMACS · ‎03-07-2023

@Cole19

Read the help article below which explains the process of porting (moving) your prior provider number or changing your number:

Porting/changing number

BKNS27 · ‎03-07-2023

@Cole19

If you cancelled you Virgin account first, you can’t port your old number to PM so when you activated the SIM. You only have the choice of picking a new number, if you picked porting your number over. You will get a notice that the number can’t be ported over.

Contact a CS_Agent to help you login to your new account to pick a new number.

Yummy · ‎03-07-2023

Both accounts have to be Active in order to port number to PM.

If you cancelled Virgin them most likely your number is lost.

Cole19 · ‎03-07-2023

how do I accept a new phone number?

dust2dust · ‎03-07-2023

Log in to your account and go to profile and change number.

Cole19 · ‎03-07-2023

I'll take the new phone number. can you help?

Cole19 · ‎03-07-2023

how do I get a new phone number? HELP!!

computergeek541 · ‎03-07-2023

@Cole19 wrote:
I cancelled my virgin mobile account and then tried to activate my public mobile with my virgin mobile number but my phone is not working. Do i need a new phone number or can I still use the virgin mobile number?

A cancelled phone nubmer cannot be transferred to another carrier. You'll have to take a new phone number or first reactivate your Virgin Mobile service before requesting number porting again.