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transfer phone number

Williamwhite
Great Neighbour / Super Voisin

Hi I am trying to complete my activiation and when I put in my phone number to transfer it says it is not a canadian number even though it is.  I am not with Koodo I'm currently with Virgin Mobile and when I try and chat with a live agent I just get disconnected.

7 REPLIES 7

Neil11
Model Citizen / Citoyen Modèle

Try submitting a  ticket with support . Using the chat bubble bottom right of screen.

⬇️  Click the link the here * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to send privare message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Williamwhite
Great Neighbour / Super Voisin

so I have even  tried activating with  a new number and then going to self serve and transfer number that way and it says number not eligible for port.

Williamwhite
Great Neighbour / Super Voisin

the number is still active with Virgin and it is not a landline.

AP918
Great Neighbour / Super Voisin

Is your account still active with Virgin mobile?

Was this number previously a landline for you?

Williamwhite
Great Neighbour / Super Voisin

519

AP918
Great Neighbour / Super Voisin

AP918
Great Neighbour / Super Voisin

What's your area code?

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