transfer number

[Dnell82]

My number has being transferred but I can still only make emergency calls

[computergeek541]

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@SangheeWoo wrote:

I gave them the wrong account number before, so I’m waiting for their call, but they haven’t called yet.

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Public Mobile will not call you.  You'll need to open a support ticket.

[SangheeWoo]

I gave them the wrong account number before, so I’m waiting for their call, but they haven’t called yet.

[Dnell82]

thanks all good now!

[slusagm · Accepted solution]

But that is not a port issue, your phone or sim not properly setup on that system 

Reboot phone and see if it connects 

Or ask PM to re-provision the sim.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[ORNGNBLK]

@Dnell82  any chance you are using e-sim and still have the old carriers sim set to primary?.  Does date and texting work and only calls are having issue?

[TheSterlinger]

Couple of things to review.

Did you reply to the sms from your previous provider to verify the port?

Did you remove the previous sim?

Restart your phone to see if that will make any difference. 

If none of these work for you ask PM support to check.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.