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transactions by mistake by public mobile

Michael26
Great Neighbour / Super Voisin

Hello. Public mobile took from my credit card three transactions in the same date. What can I do about that? 

6 REPLIES 6


@Leanslow wrote:

I had the same experience lol don't worry just call


@Leanslow   how you resolved that  last time?

 


@Leanslow wrote:

I had the same experience lol don't worry just call


Unforutnately, Public Mobile doens't have a call centre tor customers to contract.

Leanslow
Good Citizen / Bon Citoyen

I had the same experience lol don't worry just call

HALIMACS
Mayor / Maire

By any chance, @Michael26 , was this around the time you were newly activating here and did the first or second activation attempt perhaps not go as expected?

May or may not be the case, but it happens ...

esjliv
Mayor / Maire

@Michael26  - ensure these are not Pending charges and actual Authorized ones with your card company. If the funds are not in your My Account's available funds area then submit a ticket to CSA to get credited. Can you come back and tell us why this happened?

 

The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:

1 -  Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Hollister
Deputy Mayor / Adjoint au Maire

@Michael26 

You can contact an agent, but if you log into self service and the extra payments are in Available Funds, just leave it there and it will be used on future renewals automatically.

 

You can contact an agent:

 
You will receive a response from an agent faster using the first option below, which is the preferred method.
 
  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

  • Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

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