top up voucher

[michelle25]

it said funds were added to my account. but its not showing up

[TheSterlinger]

It depends on the type you purchased. Some people say some vouchers take 24 hours to show up. If its been more than that and you added it yourself,  as suggested ask agent to check 

[slusagm]

if the fund is used for reactive service, reboot phone and test 

and you can call 1855-4PUBLIC from another phone to check if the available fund is there

Lastz ask PM to check , 

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[michelle25]

no i dont 

[michelle25]

Yeah it doesn’t show up on my account

[TheSterlinger]

@michelle25  clear cache and look again. When was it added? Do you not see extra money in available funds?

[hTideGnow]

hi @michelle25 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage