the sky is falling

[gair]

I have filled out the form to submit a ticket as my activation is unsuccessful, but am unable to send it.  (I do not see any questions with a * that has not been answered)

I have not received a confirmation email  with a QR code.

I am hoping to activate the esim & have my number transferred over, please.

I also have questions regarding payments processed.

[RavingRaven]

@gair 

BTW...customer support response times today are about 2 hours.

[RavingRaven]

@gair 

If you have been with Public Mobile before you know glitches do occur. If you have not yet requested number porting I would recommend taking a temporary number (update your eversafe ID as needed) and once activated and able to login to your account port your number in on your profile page.

If you have requested porting and no e-sim was recieved you may have to purchase a sim card (Telus and Koodo corporate stores and Mobile Klinik stores) to gain access to your account. Confirm with an agent reimbursement via an account credit. You can choose to switch to e-sim afterwards.

[gair]

Attempted within the last 1.5 hours (couldn't submit tickets on 3 occasions)

I've sent a message via the link that @computergeek541 had provided.. hope to hear back soon

[TheSterlinger]

I can't image they are busy. How long ago did you message them? They usually reply in as little as 30 minutes up to 2 hrs and more whrn busy.

[gair]

That, I have.. been constantly checking regular inbox & junk. I don't recall having this much trouble as I've been with PM before.

[computergeek541]

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@gair wrote:

I have filled out the form to submit a ticket as my activation is unsuccessful, but am unable to send it.  (I do not see any questions with a * that has not been answered)

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Please try this link:  
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent is the account for Public Mobiule customer support agents.

[TheSterlinger]

@gair  no  the sky is not falling, not yet anyway. 

Did you check your junk email?

You can message Public Mobile at the link below for a new one if you didn't receive it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437