texted promo code, but invalid

[hejj]

I got a promo code text or 15GB data but when I enter the code it says invalid; text came yesterday

[Mark867]

Hi.  I had the same offer.  I tried to validate the code in the app.  It did not work.  I then tried to validate it on the PM web page.  It was accepted there, and I see it is now active in my account.  So, try the web site! 

[Aatu]

I had the same issue when I tried to redeem the promo code via browser. I then downloaded the PM app and the code worked. 

[slusagm]

Some cannot add the code themselves and might need help from PM 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@hejj 

try logging in to your Public Mobile account > Usage Breakdown to see yourt plan deets including add-ons...maybe the data was added automatically.

If not, message Customer Support for their help. Click the orange chat bubble on lower right side of page to start that process.